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Frequently Asked Questions (FAQs)


Where do I begin?

If you have been involved in an accident your Insurance Company may suggest a specific body shop for an estimate or repairs. In New York State you have the right to choose the body shop of your liking. At Dick’s Collision, we work for you to ensure the highest quality repair at the best price.

Do I need an appointment ?

No an appointment is not necessary. We do estimates Monday- Friday between 8am-5pm. If you can not come to us, we will come to you

How much is an estimate and how long does it take ?

Our estimates are free and only take about 15-20 minutes

Do I need to get more then one estimate?

No, by New York State law, you only need to provide your insurance company with one estimate.

How do I arrange for a rental car?

We will take care of everything for you!

What are after-market parts?

After-market parts are parts made by companies other than the original manufacturer of your vehicle.

What are re-manufactured parts?

They are used parts taken from other vehicles and repaired.

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